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Miscellaneous

Can I track my returns in the reports?
No at the moment there is no report that indicates the returns. You can see the total sales and profit loss from Orders …>Report. In this report, returns are not included as sales. You can search the returned orders from Orders > Search... Read More

Clear browser cache
Find your browser in the list below for browser specific instructions on how to clear the browser cache. ​ For Firefox, click the menu button ​ and choose Options. Select the Advanced panel. Click on the Network tab. In the Cached Web Content section, click Clear Now. Click OK to close the Options window... Read More

Ebay banned country list
Don't ship to these countries if you are an eBay seller. Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Barbados, Belarus, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic,... Read More

How can I find out what my ip address is?
There are many websites that can show you your IP Address. We recommend http://www.whatismyip.com Please note that many dialup providers and also AOL will change your IP Address each time you connect to the internet... Read More

How can I translate my pages into other languages?
You can go to this page in Google and add the snippet of code to any page.
http://translate.google.com/translate_tools?hl=en
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How do I backup my site?
All store data is automatically backed up once a day and stored for 2 weeks.  This automatic backup is for the business to use in the event of a catastrophic data loss.  Individual stores cannot be automatically restored back to a point in time and as such we recommend that all clients regularly export information for their own personal use and store the exported files locally... Read More

Put store on hold
This article will show you how to put a store on hold. You need this because you want to stop paying for service temporarily. You want to shut down the store temporarily and re-open later... Read More

Sometimes I click on a link and nothing happens?
There are several reasons why a link might not be doing anything. First you must have a browser which supports javascript. We suggest using the latest version of Google Chrome. Second, many of our secondary windows, ie color picker, image picker, file picker, editor and preview windows rely on opening in a second window... Read More

What is an RMA
RMA stands for return merchandise authorization. Enabling Automatic RMA means that your customers will be able to click on a link from the returns page allowing them to get a return reference number within so many days of ordering. Read More

Why is loadtime important
Load time can be loosely defined as the amount of time between when a user requests to go to your site and when they actually see the content. Slow sites drive visitors away. It's that simple. 26% of online users rate slow load times as the most frustrating factor in using the web... Read More


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