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Shipping


APO Shipping

APO addresses are US military addresses and they are only serviced by USPS. Other carriers such as UPS, FedEx etc see APO addresses as invalid and will not return rates. If you do ship to APO addresses ensure a valid shipping method by either adding a manual shipping calculation for APO addresses or enabling USPS real time shipping. Read More


Can customers choose to add insurance?

The store builder does not explicitly have options for choosing shipping insurance or not. To simulate insurance costs, shipping methods can be created with additional add on costs that would cover insurance and the shipping method names can be modified to include the word insurance in the name to designate that the shipping includes insurance. Read More


Can I enter multiple tracking numbers into one shipping notification?

There is no automatic way to add multiple tracking numbers but it is possible 2 different ways.
  • When an order is marked as shipped there is an option to send the email notification to the customer and the notification is editable, multiple tracking codes can be entered directly into the email that is sent to the customer.
  • Mark the order as p...
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Can I setup separate shipping for Alaska and Hawaii?

Yes, you can setup separate shipping for Alaska and Hawaii. When creating shipping methods first use the zip code range to create a continental US option with the zip code range for the continental US and then create another shipping method with the zip code range for Alaska and Hawaii. For each shipping method specify the related fees... Read More


Can items purchased from different shipping locations be shown on the same order invoice?

No, to quote correct shipping charges when items are shipped from multiple locations they will be automatically split into different orders. Read More


Free shipping over $x amount

This article will show you how to create a shipping method that will apply free shipping to orders over a certain threshold amount. You need this because you want to incentivize shoppers to spend more money with a free shipping option for spending over a certain amount... Read More


Handling fee

This article will show you how to add a handling fee to shipping charges. You need this because you want to add an additional fee to shipping charges... Read More


Importing Orders in Linnworks

First make sure that you have enabled Linnworks export, this is a one time operation.
  • Log in to StoreSecured and go to General > Other Settings
  • Under the heading 3rd Party API Configuration, select the checkbox labelled Enable Linnworks
  • Select Save Changes To export the orders
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Importing Orders in Stamps.com

  • Log in to StoreSecured and go to Orders > Search
  • Search for the orders you want to export and choose the Export to Stamps button.
  • A file will be created. Click on it and Save it to your local computer, in a path where you will be able to find it.
  • Log in to Stamps.com and select Orders.
  • Click the Import icon
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No shipping methods available error

The no shipping methods available error means that either there is no valid shipping methods for the selected country, weight, order total, zip code or location. If real time shipping is enabled this could also mean that there is an invalid address for either the destination or origination or if no real time rates have ever been returned the setup... Read More


Offer free shipping for particular items

This article will show you how to offer free shipping for certain items. You need this because you want to always waive the shipping fee for a certain item and you are selling a digital/electronic item that is delivered online and do not want to charge shipping for it... Read More


Real time shipping

This article will show you the basics of real time shipping and how to setup real time shipping. You need this because you want to calculate actual shipping rates... Read More


Real time shipping maximum box weight

This article will show you how to set a maximum weight per box when using real time shipping. You need this because you need to accurately calculate real time shipping on large orders where the weight of all items in an order exceeds the maximum weight that a shipping carrier will accept... Read More


Remove choices from real time shipping

This article will show you how to exclude select shipping options from displaying to the shopper. You need this because you do not want to offer certain types of shipping... Read More


Restrict shipping countries

This article will show you how to restrict shipping to only a select list of countries. You need this because you do not want to ship to certain high risk countries and you only want to ship to your own country... Read More


Ship Items Separately

This article will show you how to designate that an item should always be shipped separately from other items. You need this because you want to always ship an item separate from other items in the order due to it's large size or packaging requirements... Read More


Shipping best practices

There is no single best way to charge shipping. The best method for a store will depend on the type of items sold, what the competition is doing and the target market. Some of the more popular methods of charging shipping are: free shipping for purchases over a certain threshold real time rates single flat fee tiered flat fee based on... Read More


Shipping charges for gift certificates

Gift certificates are digital items that are automatically emailed to the customer, since there is no physical item to ship there are no shipping charges. Shipping charges will be accessed when the certificate is redeemed based on the items purchased. Read More


Specify different shipping rates for different shipping locations

This article will show you how to create multiple shipping locations. You need this because you want to setup different shipping rate rules based on the location that an item is shipped from and you need to calculate real time shipping correctly for an item shipping from a different location... Read More




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