Online Store Builder & eCommerce Checkout System

Welcome to our Support Portal!

A place where you can easily find solutions and ask questions

Call: +1-866-324-2764
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Additional bandwith

Extra bandwidth subscriptions are available for $10 per month for each additional 5 GB. Bandwidth subscriptions can be requested by contacting support. Bandwidth usage exceeding your plans limits and any extra subscription amount is charged at the rate of $3 per GB. Read More

Are there any cancellation fees or contracts to sign?

There are no cancellation fees, you may cancel your store at any time. There are no contracts to sign... Read More

Do you allow stores that sell adult items?

Yes, we do allow adult stores. Please ensure that what you are selling is legal in the country in which you are based and complies with all local laws. Read More

Do you guarantee server uptime?

There is no up-time guarantee but the servers are closely monitored for any signs of downtime and problems are immediately corrected. Our average up-time over the past 6 months is 99.96% Read More

Do you offer a free trial?

We offer a full 45 day no risk trial. If you are unhappy for any reason simply request a full refund within the trial period. If you would like to try out any of our services... Read More

Do you offer technical support?

Yes, we offer free email and toll-free technical support to all of our clients. In addition we have this FAQ database that you are currently searching, live online chat, context sensitive help and video tutorials... Read More

Do you place ads on my site?

No, we do not place any advertisements, popups etc onto your site. The site is yours to do whatever you want with and you may put your own ads onto the site but the store builder will not force you to display any ads that you do not wish to display. By default no ads will be displayed on your site. Read More

Do you provide products to sell?

No we don’t provide products. You will have to get your own products. If you don’t have your own products try searching for drop shippers that offer products that you want to sell. Drop shippers offer products at wholesale prices and handle the shipping of the products as well. The advantage of using a drop shipper is that you don’t have to buy pro... Read More

Does the store builder support multiple languages?

The default content of the store is automatically created in English and cannot be changed. Content can be inserted in a different language above or below the existing content but existing the existing pre-created content cannot be changed and there is no language switch ability. Read More

Examples of sites built with the store builder

Click here to view some actual stores that were created by our customers. Please note that these are actual live stores and any purchases made will be charged. Please do not complete a purchase from these sample stores unless you intend to buy... Read More

How do I cancel my service?

You may cancel your service at anytime and you will not be billed further. To cancel your site select My Account  >  Cancel Site. Please note that by cancelling your store all associated data will also be removed and CANNOT be restored. There is no minimum contract length and no penalties for cancelling your store. Read More

How long does the activation process take?

Your store will be active from the moment it is created. Until the time the root directory of the store is created some of the features will not be active this includes email, FTP,Add new page. The time taken to create the root directory is 4 hours. In the meantime you can work on other parts of the store. *Payments made using the PayPal echeck... Read More

How many pages can I have in my store?

There is no maximum number of pages you can feature in your store. As long as you stay within the maximum number of items, departments and space available you can add as many pages as you would like. Read More

How much does it cost?

Only 1 low monthly fee. There are no per transaction fees or percentage of transaction fees... Read More

Is hosting included?

Yes, hosting is included with all packages. Hosting can be just for your store or you may upload additional web files. You may not upload programming files or databases to your store. Examples of acceptable type files: js, css, html, htm, xml, pdf, swf, fla, jpg, gif, wmv, mp3, zip ie movies, webpages, adobe acrobat files, images, javascript,... Read More

Is there a counter on my web site?

By default there is no counter. Visible counters are normally reserved for personal sites vs business sites. Instead all sites include a full statistics package which is much more comprehensive then a simple counter. There are many free counters available that can be found by doing a search but if your site is brand new it is not usually a good... Read More

Is there a phone number I can call for support?

Yes, phone sales and support are available at the following number: Toll-free 1-866-324-2764
For immediate assistance use the live online chat.
Read More

Plan limits for legacy merchants

There are different service levels for Legacy customers such as Bronze, Silver, Gold, Platinum, Unlimited...
Read More

Reducing bandwidth usage

How to Reduce Web Hosting Bandwidth You just received a higher than normal monthly bill on your credit card for web hosting. Your hosting company explains that you exceeded your monthly minimum for "bandwidth usage” and suggests reducing the size of your web site files. Read More

What happens if my payment is overdue?

The store builder will automatically try to charge your payment method on file when payment is due. Sometimes the payment is not able to be charged because either the credit card is expired, over its limit or the card has been reported stolen... Read More

What hours is support available?

Phone support is available Monday - Friday leave a message and someone will return your call within 24 hours. Live chat support is available 6:00 - 2:00 Pacific Time Monday - Friday. Email support is available 24/7. Read More

What if I need additional storage space?

If the space available in your current plan is not enough you can purchase additional space for $10 per month for each 500MB. In most cases the space available with your plan should be plenty. Read More

What is your refund policy?

All stores are backed by a full 45 day no questions asked refund period giving you over 6 weeks to try out the software worry free. Anytime during the 45 day period you may cancel your store and request a full refund. After the 45 day trial period all payments are final. To cancel a store and request a refund please login to your store and select... Read More

What software is required to manage my store?

There is no special software to manage a store. The store builder has a web based interface which includes everything needed and is accessible from any computer with internet access. There is nothing to download or install. Read More

Where are you located?

We are located in Sheridan, WY 82801 Read More

Which browsers are compatible with the store editor?

The store building tool is compatible with the following browsers: Opera, Firefox, IE, Netscape, Camino, Mozilla, Safari The built-in editor tool requires one of the following browsers: IE5.5+ (Windows) Latest version of Netscape, Mozilla & Firefox (Windows & Mac OS X) If your browser is not supported by the editor you can turn off the... Read More