Online Store Builder & eCommerce Checkout System

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A place where you can easily find solutions and ask questions

Call: +1-866-324-2764
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Add new email inbox

This article will show you how to add a new email inbox You need this because you want to create additional inbox's for new employees... Read More

Add Trusted Senders

This article will show you how to Trusted Senders. You need this because it allows you to list specific email addresses or domains that will be exempted from spam filtering... Read More

Authentication required for relay error

If you are receiving an error message with one of the following:
  1. User not local
  2. Authentication required for relay
  3. One of the recipients was rejected This means that you have not enabled the outgoing server requiring authentication or you have entered an invalid username and password in your mail setup.
Read More

Automatic email notifications

This article will show you how to setup automatic email notifications that are sent when various actions occur in the store. You need this because you want to setup emails to occur after orders are placed, customers register etc. You want to be notified when orders/registrations happen in the store... Read More

Can I add a signature line to my emails?

Yes, you may add a signature line if your email program supports it. Please refer to the documentation for your email program for details on how to set up a signature line... Read More

Catch-all email aliases

A catch-all email alias means that any email addressed to your domain name which does not have its own separate inbox will end up being sent to the catch-all account... Read More

Do you offer auto-responders?

Yes, you can setup an auto-responder for any of your email addresses. To setup an auto-responder... Read More

Email notifications not received

If this is happening to you its probably because you are using an aol email address. AOL will not accept email addressed to the same person it is being sent to. All of your email is sent from the email you have listed as your contact email address so if you use the same email address for your notifications it will not work through AOL... Read More


This article will show you how to reset a forgotten email password. You need this because you do not know your email inbox password and cannot login to view/send email... Read More

How to sync outlook with smartermail?

SmarterMail supports the two-way sync of personal and shared user resources like calendars, contacts, and tasks with Outlook 2007 and Outlook 2010 using Add to Outlook (Sharepoint Sync). Add to Outlook does not, however, sync domain resources like shared calendars and contacts... Read More

I think someone is using my email account how do I stop it?

Usually this question arises when you receive emails from your own domain name or returned emails that you never sent. Please note that this does NOT indicate that someone has access to your email account. Unfortunately anyone can send email as anyone else, you can try it right now, set your own reply to address to be [email protected] and send yourself an email. You will see that it arrives properly and looks like its from ebay... Read More

Internet Explorer 11 Issues With Smartermail

As of November 12th, 2013 the Microsoft Corporation added Internet Explorer 11 to the Automatic Updates for Windows version 7 and 8 Operating Systems (this version was already included in Windows 8.1). All owners of these versions of Windows will have had their Internet Explorer automatically updated to this newer version, without user intervention... Read More

Is email included?

Yes, POP3, SMTP, IMAP and web based email is available with all accounts. Email is available once a custom domain name is added to the store... Read More

Maximum number of email accounts

Each domain is allowed up to 10 email inbox's. All email addresses must end in your domain name, ie [email protected], [email protected], [email protected] etc. In addition to the 10 inbox's an unlimited number of email aliases can be added... Read More

Modify email inbox password

This article will show you how to modify your email password. You need this because you want to change your email password... Read More

Order confirmation email

This article will show you how to setup and/or customize the order confirmation email. You need this because you want to change the content of the order notification email. And you want to be notified when new orders are generated via email... Read More

Problems sending and/or receiving email

Follow the steps below to troubleshoot problems with sending and/or receiving emails:
  1. The "incoming and outgoing mail server" setup matches what is shown under "General > Email > Email Setup". It must match exactly, spelling is very important.
  2. The "username" should be something like [email protected]...
Read More

Setting email inbox size limits

This article will show you:
  • How to limit an individual inbox size.
  • How to remove a inbox size limit
You need this because you want to control the amount of space used by each inbox and you want to allow unlimited space for an inbox...
Read More

Settings to receive/send email using a mobile device or Outlook

This article will show you how to configure an email account in Outlook, Outlook Express or other email clients such as mobile devices etc. You need this because you want to receive/send email using Outlook or a mobile device instead of using the web client... Read More

Shipping notification email

This article will show you how to setup and/or customize the shipping notification email. You need this because you want to change the content of the shipping notification email. You want customers to be notified via email when their order is shipped... Read More

Unable to connect to the server error

If you are receiving a message that you are unable to connect to the server please check the following:
  • Check for virus programs or firewalls blocking your outgoing mail port
  • ISP blocking the outgoing mail port
  • Correct mail server address is entered
Read More

Unable to logon to the server using distributed password authentication error

If you are receiving this error it means that you have enabled the Secure Password Authentication checkbox and the mail server does not support it. Please disable Secure Password Authentication from your account setup and retry to connect. You should no longer receive this error... Read More

What are the email limitations?

Please contact us if you have special usage needs that exceed the email limitations.
*Note that the store's built in newsletter functionality should be used for sending bulk messages to over 25 recipients...
Read More

What do the different fields on the email add screen mean?

User Name: Your username, ie the email address [email protected]
Domain: Your domain name, ie
Real Name: Your real name, ie John Smith (only used for webmail)
Password: Your password to login (for reading or sending email)
Read More

What is greylisting?

What is Greylisting and how does it work? Greylisting is a popular tool in the fight against spam. It will temporarily block incoming mail from a sender and then returns the mail to the sender's mail server with a message saying effectively, "try again later." The sending server must then retry sending the mail... Read More

What is phishing and how can I avoid it?

Phishing is when an individual sends out emails pretending to be someone else to try and get a hold of your personal information... Read More