Welcome to our Support Portal!

Are there any cancellation fees or contracts to sign?

Are you PCI Compliant?

Can customers choose to add insurance?

Can I add a favicon?

Can I add a signature line to my emails?

Can I add fields at checkout?

Can I add flash, javascript, java or css to my store?

Can I add music to my site?

Can I add the cart to an existing site?

Can I change the url of the continue shopping button?

Can I change the way the departments are displayed?

Can I create custom navigation?

Can I disable the popup item image lightbox?

Can I enter multiple tracking numbers into one shipping notification?

• When an order is marked as shipped there is an option to send the email notification to the customer and the notification is editable, multiple tracking codes can be entered directly into the email that is sent to the customer.
• Mark the order as p...

Can I have my own affiliate program?

Can I move the coupon box or highlight it?

Can I put multiple items on a single line instead of 1 per row?

Can I redirect using a .htaccess file?

Can I setup separate shipping for Alaska and Hawaii?

Can I track my returns in the reports?

Can I use fonts other then those shown?

Can I use frames?

Can I use my own html for the home page?

• How to customize the content on the store home page.
• How to use a custom html file for the home page.

Can items purchased from different shipping locations be shown on the same order invoice?

Can the store create thumbnails for item small pictures?

• How to automatically generate thumbnails of a certain size for your item images.

Can the websites be set up with different denominations of currency?

Can you register a domain name for me?

Copy the design from an existing site into the store?

Do I have to add both a retail and cost, for each item?

Do I have to sign up for search engines?

Do I need a domain name?

Do I need a SSL certificate?

Do I need to use Paypals IPN functionality?

Do you allow stores that sell adult items?

Do you guarantee server uptime?

Do you offer a free trial?

Do you offer auto-responders?

Do you offer technical support?

Do you place ads on my site?

Do you provide products to sell?

Does the store builder include free marketing?

Does the store builder support multiple languages?

Does the store support multiple currencies?

Does the store support multiple domain names?

How are item attributes exported with orders?

How can a customer change their own password?

How can I add Google Conversion tracking?

How can I adjust the order of the attribute classes?

How can I block a domain?

How can I change a customer’s user name and password?

How can I change my admin password?

How can I control the order that the items are shown in?

How can I exchange links with your site?

How can I find out what my ip address is?

How can I hide the quantity box for my items?

How can I let customers know about the available coupons?

How can I make my own login box?

How can I make my own search box?

How can I manually edit the html?

How can I modify customer information?

How can I move images into a folder?

How can I remove items from my inventory?

How can I retrieve a lost username and password for admin area?

How can I temporarily close my store?

• How to temporarily close a store...

How can I translate my pages into other languages?

How can I turn off the customer login screen?

How do customers login?

How do electronic gift certificates work?

How do I add a department?

How do I add a form to collect user information?

How do I add admin accounts for employees?

• How to add admin accounts
• How to give the accounts limited or full access to certain or all areas of the store administration panel.

How do I add items?

How do I allow redirect's to another site?

How do I backup my site?

How do I block an IP?

How do I cancel my service?

How do I change item prices?

How do I change the currency?

How do I customize the top of a specific department page?

How do I edit departments?

How do I get my store listed in Google?

How do I get search engines to list my site?

How do I get visitors to my store?

How do I login securely?

How do I publish my store?

How do I remove the A-Z jump links from the page?

How do I remove the residential check box?

How do I send a newsletter?

How do I setup special pricing for certain customers?

How do I upload a site map to the search engines?

How do some orders get marked as verified, what does that mean?

How does the item search work?

How does the pin delivery work?

How does the rewards program work?

How long does the activation process take?

How long will it take before my site is listed by search engines?

How many pages can I have in my store?

How many products can I add?

How much does it cost?

How to setup automatic file download?

How to sync outlook with smartermail?

How we control how many products are displayed per page?

I sent out a mass email using the mailmerge but not everyone received it?

I think someone is using my email account how do I stop it?

Is customer information secure?

Is email included?

Is hosting included?

Is the store builder PCI compliant?

Is there a counter on my web site?

Is there a phone number I can call for support?

Is there a reseller or affiliate program for the store builder?

Is there way to diplay item but disable them from purchasing it?

I've added new items and I can't see them?

My images don’t appear in IE but they are appearing fine in other browsers?

Sometimes I click on a link and nothing happens?

Use an existing merchant account?

What are banners and how do they work?

What are the email limitations?

What are the extended data fields used for?

What are the maximum number of characters allowed for the PIN?

What are the user defined fields used for?

What currencies are supported?

What currencies does Paypal accept?

What do the different fields on the email add screen mean?

What does it mean to capture funds?

What happens if my payment is overdue?

What hours is support available?

What if I need additional storage space?

What is a coupon?

What is affiliate marketing?

What is CAPTCHA?

What is custom pricing?

What is greylisting?

What is phishing and how can I avoid it?

What is the advantage of having customers create a login?

What is the best format for images, gif, jpg, png?

What is the froogle feed?

What is the phone number for Online Data Corp?

What is your refund policy?

What size should item images be?

What software is required to manage my store?

What unit of measurement is to be used for item weight?

When I try to browse my store it always takes me to the login page?

Where are you located?

Where can I see the custom field answers?

Where is the coupon code entered?

Which browsers are compatible with the store editor?

Why accept credit cards?

Why are items are not adding to the customers cart?

Why are some items not sent to Google Shopping?