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Are there any cancellation fees or contracts to sign?

There are no cancellation fees, you may cancel your store at any time. There are no contracts to sign... Read More


Are you PCI Compliant?

Yes, StoreSecured is PCI compliant please see the attached most recent PCI Compliance Certificate.

This does not however mean that you do not have to be PCI compliant yourself. Most gateway/merchant account providers require that each store conduct their own PCI compliance scan, questionnaire etc in addition to ensuring that services that you use are PCI Compliant.
Read More


Can customers choose to add insurance?

The store builder does not explicitly have options for choosing shipping insurance or not. To simulate insurance costs, shipping methods can be created with additional add on costs that would cover insurance and the shipping method names can be modified to include the word insurance in the name to designate that the shipping includes insurance. Read More


Can I add a favicon?

Yes, to add a favicon follow the steps below: 1. Create an image 16 X 16 pixels in size. 2. Save the image with the name favicon.ico 3. Use FTP to upload the image to the website_root directory Read More


Can I add a signature line to my emails?

Yes, you may add a signature line if your email program supports it. Please refer to the documentation for your email program for details on how to set up a signature line... Read More


Can I add fields at checkout?

This article will show you how to add additional fields as part of the checkout process. You need this because you want to ask the shopper questions as part of checkout or collect additional information per order... Read More


Can I add flash, javascript, java or css to my store?

Yes, the store supports Flash, Javascript and CSS. Programming languages like Java, Perl, PHP and ASP scripts are not allowed and will be blocked from upload. Read More


Can I add music to my site?

Before you start, you should be aware that background music that automatically starts playing when a web page is loaded may not be appreciated by a large number of your visitors. Some of them, when greeted with the sudden blaring of music from their speakers, may immediately hit the BACK button of their browsers...
Read More


Can I add the cart to an existing site?

Yes, the shopping cart can be used with an existing site or standalone. There are 3 main methods of adding the cart with an existing site. 1. Add a link to the existing site that says something like "Click here to shop now" or "Shop Now" and link it to the cart. This is the easiest and usually the first step most new merchants take... Read More


Can I change the url of the continue shopping button?

This article will show you how to change the location that the continue shopping button directs the user to. You need this because you want to have the user always go to a specific url after they hit the continue shopping button. Read More


Can I change the way the departments are displayed?

To change the layout of the departments please go to Inventory > Departments > Layout. You can either choose from one of the available layouts or make your own custom layout for departments. Read More


Can I create custom navigation?

Advanced users can make custom navigation by copying and pasting the coding in the template to use it in the store. Making your own navigation is a very advanced functionality and is not recommended for users without HTML knowledge. To add your custom navigation, add an HTML text object in the template and paste the coding of the custom navigation... Read More


Can I disable the popup item image lightbox?

Yes, if you do not want to show the built in light box functionality for item images insert the following code in the browse_item_details.asp page. Read More


Can I enter multiple tracking numbers into one shipping notification?

There is no automatic way to add multiple tracking numbers but it is possible 2 different ways.
  • When an order is marked as shipped there is an option to send the email notification to the customer and the notification is editable, multiple tracking codes can be entered directly into the email that is sent to the customer.
  • Mark the order as p...
Read More


Can I have my own affiliate program?

Yes! You can start your own affiliate program to allow customers to send visitors to your own site and get paid. The built-in affiliate program will allow new affiliates to signup, capture their information on registration, create unique referral links to be used by each of your affiliates and then track which affiliate referred a visitor... Read More


Can I move the coupon box or highlight it?

The coupon code box cannot be moved but advanced users can apply CSS in the page head section to format the coupon box. Read More


Can I put multiple items on a single line instead of 1 per row?

Yes, you may have up to 5 items or departments per row. To change the number of items/departments per row please go to General --> Item Settings and choose Item List option. Read More


Can I redirect using a .htaccess file?

No, .htaccess files are for Unix servers and we do not use Unix servers. Instead of an .htaccess file create a text file named "redirect.txt" and place it in the root folder. The format to redirect the old URL to new url is: old url|new url...

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Can I setup separate shipping for Alaska and Hawaii?

Yes, you can setup separate shipping for Alaska and Hawaii. When creating shipping methods first use the zip code range to create a continental US option with the zip code range for the continental US and then create another shipping method with the zip code range for Alaska and Hawaii. For each shipping method specify the related fees... Read More


Can I track my returns in the reports?

No at the moment there is no report that indicates the returns. You can see the total sales and profit loss from Orders …>Report. In this report, returns are not included as sales. You can search the returned orders from Orders > Search... Read More


Can I use fonts other then those shown?

Yes, you can use other fonts but you might not want to do so. The choices of fonts for formatting text in your store are the basic fonts which are included on all computers by default. If you chose a font that was not installed on a users computer, ie something only you have installed then although it would look nice to you it might NOT look good... Read More


Can I use frames?

Technically yes, frames can be used, however it is not recommended. Browsers cannot tell if a site is secure if you are using frames, therefore even if a page is secure and you are using frames your customers will be unable to see that it is secure and will get a warning to that effect... Read More


Can I use my own html for the home page?

This article will show you:
  • How to customize the content on the store home page.
  • How to use a custom html file for the home page.
Read More


Can items purchased from different shipping locations be shown on the same order invoice?

No, to quote correct shipping charges when items are shipped from multiple locations they will be automatically split into different orders. Read More


Can the store create thumbnails for item small pictures?

This article will show you:
  • How to automatically generate thumbnails of a certain size for your item images.
Read More


Can the websites be set up with different denominations of currency?

No, StoreSecured supports only 1 currency at a time. Read More


Can you register a domain name for me?

No, we are not an accredited domain name registrar. You will need to register your domain name with a 3rd party registrar and then update the nameservers to point to your store. We recommend GoDaddy for domain name registration. Read More


Copy the design from an existing site into the store?

Yes, you can customize the design to match an existing site design. There are two ways to integrate your own design. First. You may use the site builder tool to build the design to match your existing site. Go to Design --> Template --> Add. Give your template a name and a description to help you remember what this template is for... Read More


Do I have to add both a retail and cost, for each item?

No, you don't need both prices. The retail price is what is shown to your customers while the cost is merely used for order reports to determine your profit margin. Adding a cost will help us more accurately determine your profits for reports but it is not required. Read More


Do I have to sign up for search engines?

It is not a requirement to submit your site to search engines but it is a good idea if you wish to get traffic from them. Search engines can bring you highly targetted traffic that is looking for what you are selling. And the best part about it, is that its usually free traffic... Read More


Do I need a domain name?

It is not required to register a domain name but it does look more professional. A free sub-domain name is given to all stores, ie yourname.storesecured.com at signup. Read More


Do I need a SSL certificate?

All stores include a free shared SSL certificate, a separate certificate is not needed. The shared SSL certificate is automatically activated for each store and no special setup is required. This SSL certificate will protect your customers sensitive information using a 128 bit secure connection which is the highest level of security available com... Read More


Do I need to use Paypals IPN functionality?

You should not need to configure the IPN within Paypal. The store does use IPN but this is setup automatically when a transaction is sent to Paypal. If you have previously disabled IPN you will need to re enable it... Read More


Do you allow stores that sell adult items?

Yes, we do allow adult stores. Please ensure that what you are selling is legal in the country in which you are based and complies with all local laws. Read More


Do you guarantee server uptime?

There is no up-time guarantee but the servers are closely monitored for any signs of downtime and problems are immediately corrected. Our average up-time over the past 6 months is 99.96% Read More


Do you offer a free trial?

We offer a full 45 day no risk trial. If you are unhappy for any reason simply request a full refund within the trial period. If you would like to try out any of our services... Read More


Do you offer auto-responders?

Yes, you can setup an auto-responder for any of your email addresses. To setup an auto-responder... Read More


Do you offer technical support?

Yes, we offer free email and toll-free technical support to all of our clients. In addition we have this FAQ database that you are currently searching, live online chat, context sensitive help and video tutorials... Read More


Do you place ads on my site?

No, we do not place any advertisements, popups etc onto your site. The site is yours to do whatever you want with and you may put your own ads onto the site but the store builder will not force you to display any ads that you do not wish to display. By default no ads will be displayed on your site. Read More


Do you provide products to sell?

No we don’t provide products. You will have to get your own products. If you don’t have your own products try searching for drop shippers that offer products that you want to sell. Drop shippers offer products at wholesale prices and handle the shipping of the products as well. The advantage of using a drop shipper is that you don’t have to buy pro... Read More


Does the store builder include free marketing?

The store builder does not automatically market for you but we do provide the tools necessary to do this for yourself as well as automation tools that will make your life easier...
Read More


Does the store builder support multiple languages?

The default content of the store is automatically created in English and cannot be changed. Content can be inserted in a different language above or below the existing content but existing the existing pre-created content cannot be changed and there is no language switch ability. Read More


Does the store support multiple currencies?

While the store can support any currency you want it can support only 1 currency at a time. To support multiple currencies you must open multiple stores each with their own currency. Note that even if your store supports only 1 currency shoppers from all over the world will be able to make purchases... Read More


Does the store support multiple domain names?

A single store can support unlimited domain names. Follow the instructions to Register/transfer custom domain name for each domain name that should point at the store. Please note that all domain names in a single store will point to the same home page and will utilize the same template. Read More


How are item attributes exported with orders?

Item attributes are exported as part of the item name in the order export. Attributes are not exported as separate columns. Read More


How can a customer change their own password?

This article will show you how to allow store shoppers to change their own password. You need this because you want to allow store customers to change their passwords or other information... Read More


How can I add Google Conversion tracking?

Go to General > Statistics Settings and then Check the box to Enable Google Analytics. Then Enter in your Google Analytics Number and hit Save... Read More


How can I adjust the order of the attribute classes?

You cannot change the order of the attribute classes. The classes are automatically displayed in alphabetical order. You may change the order of items within a drop-down box by using the view order. Read More


How can I block a domain?

A domain cannot be blocked. You can find the IP address of the domain and ban by IP address. To find the IP address of a domain name click on the start button in your computer then go to run option, type in cmd and enter to open command prompt. Enter command "nslookup domain.com” and press enter to find the IP addresses of this domain name.. Read More


How can I change a customer’s user name and password?

Go to Customers > Search. Search the customer for which you want to change the password. Click on Edit link next to that customer. Type in the new username and password and hit "save customer” button... Read More


 
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