Online Store Builder & eCommerce Checkout System

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Name: Problems sending and/or receiving email
Availability: InStock

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Call: +1-866-324-2764

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Problems sending and/or receiving email
Follow the steps below to troubleshoot problems with sending and/or receiving emails: 1. The "incoming and outgoing mail server" setup matches what is shown under *"General --> Email --> Email Setup". It must match exactly, spelling is very important. 2. The "username"* should be something like [email protected] , ensure that you have spelled the name and domain name correctly and that you have created a matching email inbox. If the email inbox has not yet been created it cannot be logged into or used for sending/receiving email. 3. The *"password"* should be whatever you defined when creating the email inbox. This is usually NOT the same as your store admin login. 4. The check box labelled *"Logon using Secure Password Authentication"* should NOT be checked. 5.) The check box labelled *"My server requires authentication"* MUST be checked. 6.) If problems still exist change the *"outgoing mail port"* to 587. 7.) If it is still not working check that there are no virus checkers, firewalls etc that are blocking the mail server from connecting.