Online Store Builder & eCommerce Checkout System

Welcome to our Support Portal!

A place where you can easily find solutions and ask questions

Call: +1-866-324-2764
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Unable to connect to the server error

If you are receiving a message that you are unable to connect to the server please check the following:
  1. Check for virus programs or firewalls blocking your outgoing mail port
  2. ISP blocking the outgoing mail port
  3. Correct mail server address is entered

There are 2 ways to get around if the problem is #1 or #2 above:
  1. Change the outgoing mail to use the alternate port 587 
  2. Use your ISP's outgoing mailserver instead of the stores